Customer Success Manager 🇩🇪 

(with serious e-commerce edge)

We’re looking for someone with the client partnership mindset of a Customer Success Manager 🤝, combined with the commercial and digital strengths of an E-commerce Manager 💡

This role is perfect for someone who enjoys working closely with clients, spotting growth opportunities, and using their market knowledge to make a real impact

You’re into E-commerce, have experience with digital growth, and love helping webshops adapt to new markets. You know what works for German consumers, and you enjoy being that person who makes things happen.

What you’ll focus on 🔍

Supporting German-based companies as they grow into new markets or improve performance in the ones they already operate in. You’ll work closely with our local teams to provide clients with strategic guidance that reflects real market knowledge.

Advising businesses entering the German market. Here, your understanding of German e-commerce culture is key. You’ll act as a native market specialist – helping clients adapt their strategy, messaging and webshop to fit the needs of the German customer. 

Why this role stands out ✨

You’ll work directly with our clients as part of their extended team – your input, knowledge, and ideas will shape how they perform and grow.

You won’t just support their journey – you’ll actively help shape it. From advising on webshop performance and local market behaviour to helping them reach KPIs and unlock new revenue, you’ll be a trusted partner in driving their success.

You’ll also be part of a friendly and international team of Customer Success Managers who support other European markets in the same way.

What you will do 🛠️

Build and grow long-term client relationships, with a focus on Germany-based webshops

Lead strategic conversations to help clients optimise and localise their online performance

Use data and trends to spot opportunities, challenges and where to scale next

Be the go-to person for commercial insights, website improvements and local behaviour for internal as well as external stakeholders

Stay ahead of the curve on e-commerce developments and digital buying behaviour

You 🙋‍♀️🙋‍♂️

Are a native German speaker with strong knowledge of German consumer culture

Have 3–5+ years of E-commerce experience (ideally from a German webshop, agency, or brand)

Speak and write excellent English (C1/C2 level) – you will be working with 8 other nationalities

Feel comfortable leading client meetings and presenting insights 

Are tech-savvy, proactive, and not afraid to dive into data 

Have a relevant bachelor’s degree 

Love teamwork and shared success 

Someone who enjoys solving problems, finding growth paths and thinking commercially

Why join us? 💙

We’re a growing, international team helping webshops succeed across Europe

We work fast, we support each other, and we care about what we do – both for our clients and for each other.

If you’re ready to make an impact and use your knowledge of the German market to help others grow, we’d love to meet you 👋

What it’s like working with us

We take our work seriously – but not ourselves. You’ll join a fun, informal team where people support each other, celebrate wins, and make space for growth. Friday drinks, office laughs, and social hangouts are part of the package.

What you’ll get

📚 Full training in our tools and methods

🌟 Work with cool international brands

🚀 Career growth support (1:1s, development plans)

💸 Profit-sharing – because your work matters

🍲 Lunch perks

💃 A spot in our Social Club – expect parties, game nights, and good vibes

📍 Location: Copenhagen

🕐 Type: Full-time

Ready to join us?

Send us your application and CV – we can’t wait to meet you! ✨

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries.

What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local.

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌