We’re looking for a Lithuanian-speaking Client Onboarding Specialist to be a key player in our Vilnius team. You’ll be responsible for new clients taking their webshop abroad - the one who ensures a smooth, reliable and well-structured onboarding journey.

You will support our sales team by onboarding the clients they bring in and working closely with teams across the company, including Sales and Operations, to ensure everything runs smoothly. If you thrive in a fast-paced environment and enjoy collaborating with a variety of teams, this is your chance to make an impact from day one.

What  you will do

• Play a key role in the client’s onboarding journey, taking ownership from handover by the Sales team through to the successful launch of their webshop in a new market
• Technical set-up for customer service solution
• Internal and external project planning
• Flow of information between departments
• Ongoing optimisation of the onboarding process of projects

🙋‍♀️🙋‍♂️Qualifications 

• 2+ years of experience in onboarding, customer success, account management, or
  e-commerce support
• Experience in onboarding webshops into new systems, workflows, or markets
• Solid understanding of e-commerce operations (customer service, order flow, returns, logistics basics)
• Proficiency with CRM and support tools (e.g., HubSpot, Zendesk or Asana).
• Strong process understanding and ability to structure onboarding journeys end-to-end
• Comfortable working across teams such as Sales, Operations, Marketing and Customer Service
• Strong analytical skills and the ability to identify process improvements

Skills and personal qualities

• Fluent in Lithuanian and English, both written and spoken
• You bring a positive, supportive attitude to both clients and colleagues
• Know your deadlines and know the importance of delivering on time
• Strong scheduling and time management skills
• Tech-savvy
• Clear, confident and engaging communicator
• Critical thinker with a knack for solving problems

What’s Next…

Qualified candidates will be contacted by our People & Culture Manager to kick off the recruitment process. If you’re a good fit, you’ll be invited to complete a talent test, followed by a final interview with the Head of Customer Success.

Why join us? 💙

We’re a growing, international team helping webshops succeed across Europe.

We work fast, we support each other, and we care about what we do – both for our clients and for each other.

If you’re ready to make an impact and use your knowledge of the Lithuanian market to help others grow, we’d love to meet you 👋

What it’s like working with us

We take our work seriously – but not ourselves. You’ll join a fun, informal team where people support each other, celebrate wins, and make space for growth. Friday drinks, office laughs, and social hangouts are part of the package.

What you’ll get

📚 Full training in our tools and methods

🌟 Work with cool international brands

🚀 Career growth support (1:1s, development plans)

💸 Profit-sharing – because your work matters

🩺 Private health insurance

📍Hybrid attendance - a lot of us have family far away, or perhaps you just want to stay in some days, so we trust that you can work remotely once in a while. Typically, we work from the office 4 out of 5 days a week.

🌴 We offer 5 extra days of holiday in addition to your annual leave to support a healthy work-life balance.

💃 A spot in our Social Club - expect parties, game nights, and good vibes

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries.

What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local.

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌


📍 Location: Vilnius

🕐 Type: Full-time