Want to work with AI and automations in an international e-commerce agency?

At MakesYouLocal, we help ambitious e-commerce brands grow across borders by providing consulting, customer service, translations, and other support services. To support our growing use of automation, internally built tools, and artificial intelligence, we are now looking for an Automation Implementation Specialist to help ensure that our systems are rolled out well, run reliably, and deliver value in daily work.

This is a hands-on, entry-level role close to real operations. If you enjoy making systems work in practice, fixing friction through ongoing feedback, and gradually taking on more responsibility as you grow, this might be your next move.

The role – hands-on and close to operations

As our new Automation Implementation Specialist, you will play a key role in ensuring that automation and internal tools are used as intended across the organisation. You will work with roll-outs, small configurations and tinkering, follow-up, and support, and help connect technical decisions with everyday usage.

You will work closely with the Automation & AI Lead and act as a bridge between system design and daily operational reality.

Here’s what you’ll be doing

• Taking ownership of how systems behave in daily work, ensuring clarity and reliability

• Acting as a central point of contact for operational questions related to automation and tools

• Supporting roll-outs of new features across systems, automations, and internal setups

• Ensuring configurations, routines, and follow-up are in place to keep solutions stable

• Investigating issues, troubleshooting, and escalating complex cases when needed

• Maintaining documentation and communicating clearly when changes are made

• Working with internal teams to identify recurring manual work or inefficiencies that consume unnecessary time

• Supporting better use of existing tools

• Contributing to prioritisation by sharing insights from day-to-day operational reality

This is not a “sit and wait” kind of job. You will be close to the action and help make systems actually work for the people using them.

What we’re looking for

You are comfortable working with digital tools used in daily operations and enjoy helping others use systems correctly and confidently.

You

• Have experience working with operational digital tools such as customer service platforms, order management systems, automation tools, workflow platforms, or reporting systems

• Are curious about how systems connect, perhaps including a basic understanding of APIs

• Have a background in operations, customer service, e-commerce, or implementation-focused roles, which is an advantage but not a requirement

• Are excited about getting around and speaking to stakeholders in an organisation and driving technological adoption

• Speak and write fluent English

What it’s like working with us

We take our work seriously, but not ourselves. You will join an international, informal, and ambitious company where people support each other, share knowledge, and take ownership.

You will work closely with colleagues across teams and markets in a culture built on trust, responsibility, and continuous improvement.

What you’ll get

• Full-time position in the Technology & Infrastructure team

• Full onboarding and training in our tools and ways of working

• Close collaboration and day-to-day support from the Automation & AI Lead and the rest of the team

• Clear expectations, regular feedback, and room to grow in the role
  

📍 Location: Copenhagen, Denmark

🕐 Type: Full-time (or part-time until graduation in the summer, followed by full-time)

Ready to join us?

Please send us your application and CV – we look forward to meeting you! ✨

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, enabling our clients to grow with confidence in new markets.

What makes us different? Our native teams 💬. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local ✨

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌