Want to work with digital tools and automations in an international e-commerce agency?

At MakesYouLocal, we help ambitious e-commerce brands grow across borders through consulting, customer service, translations, and operational support. To support our internal systems and workflows, we are now looking for an Automation Operations Specialist to help ensure that our tools are used well, run reliably, and create real value in day-to-day work.

This is a hands-on role close to real operations. You will work with modern tools and automations mainly through configuration, workflows, and third-party systems rather than traditional software development. The role suits someone with a bachelor’s background who enjoys working across operations, systems, and people, and who finds motivation in making tools and processes work reliably in everyday practice.

If you enjoy understanding how people work, spotting friction in processes, and improving how tools are used in practice, this role is likely a very good fit.

The role – close to people and systems

As our new Automation Operations Specialist, you will be part of our Technology & Infrastructure team, working at the intersection between daily operations and internal tools, with a strong focus on stability, clarity, and practical use rather than experimentation or creative development.

Your main responsibility is to make sure our systems actually work for the people using them.

You will spend a lot of time speaking with colleagues across teams, gathering feedback, making small adjustments to automations and workflows, and helping others understand how to use our tools correctly and confidently.

We mainly work with tools such as Dixa, Make.com, Google Sheets, and Asana, and most improvements happen through configuration, logic, and structure rather than code.

You will work closely with the Automation & AI Lead and help translate operational needs into practical system behaviour.

Here’s what you’ll be doing

• Talk to teams across the organisation to understand how tools and automations work in daily practice

• Make small adjustments to workflows, automations, and system behaviour based on feedback

• Support roll-outs of new features and internal setups

• Act as a go-to person for operational questions related to internal systems

• Investigate issues and try to solve them yourself, or diagnose and escalate when needed

• Maintain simple documentation and communicate changes clearly

• Identify recurring manual work and suggest improvements

• Help ensure that tools like Dixa and Make are used in a consistent and reliable way

This is not a role focused on building complex systems from scratch. It is about making existing systems work better for real people.

What we’re looking for

We imagine this role being a strong match for someone early in their career or recently graduated from a bachelor’s programme, who enjoys operational responsibility and wants to build deep understanding of how systems are used in practice.

You

• Have experience from operations, customer service, e-commerce, implementation, or similar roles, either from work, internships, or student roles

• Are comfortable working with systems and workflows used in daily operations

• Are curious about how tools connect and how processes can be improved

• Enjoy speaking with different stakeholders and helping others adopt new ways of working

• Are proactive, detail-oriented, and not afraid to ask questions

• Speak and write fluent English

You do not need to be a developer, and you are not expected to write code. Experience with no-code or low-code tools such as Make, Zapier, or similar is an advantage, but not a requirement.

What it’s like working with us

We take our work seriously, but not ourselves. You will join an international, informal, and ambitious company where people support each other, share knowledge, and take ownership.

You will work closely with colleagues across teams and markets in a culture built on trust, responsibility, and continuous improvement.

What you’ll get

• Full-time position in the Technology & Infrastructure team, with clear scope and expectations and room to grow as your experience increases.

• Full onboarding and training in our tools and ways of working

• Close collaboration and daily support from the Automation & AI Lead

• Clear expectations, regular feedback, and room to grow with the role
  

📍 Location: Copenhagen, Denmark

🕐 Type: Full-time (or part-time until graduation in the summer, followed by full-time)

Ready to join us?

Please send us your application and CV – we look forward to meeting you! ✨

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, enabling our clients to grow with confidence in new markets.

What makes us different? Our native teams 💬. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local ✨

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌